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Practice Management

Cindy Grace-Toms

Operations Manager

Health Coaches


Helen Bell
Maria Allen
Jodie Adams
Patients can self-refer or be referred to the Health Coaches by any member of the Practice Team. Non-clinicians, their role is to guide and enable patients to improve their physical, mental and social wellbeing.


Administration

Joanie Hawks

Joanie is our Medical Secretary, who is responsible for the vast majority of referrals made within the Practice. She often liaises with secretaries from hospitals as well as with patients regarding their referrals. If you have a query regarding your referral please do not hesitate to contact the Practice and ask to speak with Joanie, if she is not working then another member of the Admin Team will do their best to try to help you.

Katie Booth

Katie is the Practice Admin Lead. She oversees the running of reception and trains new Receptionists. Katie works with the Practice Manager to identify areas for improvement and develops policies and protocols. She manages the Nurse and Technician rota, as well as providing admin and IT support.

Ella Stickley

Ella is part of the Admin team but also has regular sessions working in Reception. Ella is responsible for: Looking after the GP rota and obtaining cover from locums when needed, registering new patients as well as deductions, assisting with the childhood immunisation clinics and liaising with Child Health, administering 6 week check/post-natal appointments, monthly recalls - sending letters to patients when they are due for contraception reviews, hypertension and diabetic reviews.

The admin team can also be emailed on: somccg.admin-hamdonmc@nhs.net

Reception

Sally Higgins
Tina Robins
Anne Hyde
Ann Stacey (bank receptionist)
Sally Frost (bank receptionist)

Our friendly Reception Team will always do their best to help you with your queries. They arrange appointments, request home visits, can signpost you to a more suitable service if necessary as well as dealing with a wide variety of clerical tasks. Whilst they are not qualified to give medical advice, when making an appointment they will need to ask you for a brief idea of what the appointment is regarding to ensure that you are booked in to see the appropriate person. Please note that they are bound by the same rules of confidentiality as all our staff.

The Reception Team can be emailed on: somccg.reception-hamdonmc@nhs.net  

 
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