To access urgent medical care outside the surgery times, please ring 01935 822236 (999 if EMERGENCY) or the out of hours NHS Service on 111
Please click on the link above to find out more about this new service to help with medicine and prescription queries. See under Prescriptions for new ways of ordering repeat medication including via email.
We are now requesting that patients order their medication ONE WEEK before they wish to collect from their nominated pharmacy. This is to allow all the necessary checks to be undertaken before prescriptions are issued and gives the pharmacy time to dispense the medications ready for collection.
This is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area. Practices working together to deliver extended access to appointments are listed on the poster below.
Appointment types will vary, some being face to face and some on the 'phone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.
To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you. Click on link for further information
Patient online services now available
The practice is now offering patient access online services for requesting repeat prescribing and booking GP appointments.
Patients wishing to use this service need to register. The easiest way of doing this is to go to:
www.patient.co.uk/access and register (selecting no I have not received a letter option)
Or email our administration team, email@example.com with a request to register.
Or pop into reception and ask for a Patient Access Online Services form.
We are starting online booking with a small number of appointments for the GPs initially which we will gradually increase once the new service has ‘bedded in’.
If you have any queries or comments relating to the online service, please contact firstname.lastname@example.org.